The Solution Partner sits at the center of Neol’s early-stage delivery and customer success funnel. This role is designed to bridge business development, solution scoping, delivery quality, and ongoing customer success.
The ideal Solution Partner is a structured, analytical, and client-facing operator who is comfortable navigating ambiguity and turning complexity into clarity. They enjoy being close to real customer problems, working across disciplines, and ensuring that good ideas become well-defined, deliverable solutions that actually create impact. They are equally comfortable speaking with senior stakeholders, diving into operational details, and collaborating closely with product and engineering teams. They take ownership naturally, care deeply about quality and follow-through, and are motivated by seeing customers succeed over time.
Once initial BD conversations open the door and generate interest, the Solution Partner steps in to deeply understand the client’s real problems, map workflows, surface operational pain points, and analyze real data conditions. They validate needs and translate them into clear, actionable, AI-native pilot or project scopes, ensuring that the right projects are chosen, well-defined, feasible, and valuable.
Working closely with the product and engineering teams, the Solution Partner anchors client expectations, prepares delivery-ready scopes, and ensures quality-controlled execution from the very start. After the initial customization or pilot phase is completed, the Solution Partner becomes the primary point of contact for the customer. In this phase, they ensure successful adoption, monitor early impact, and support expansion into new use cases, teams, or workflows by building on proven outcomes.
Throughout this process, the role continuously synthesizes insights across engagements, identifying repeatable patterns and opportunities that contribute to scalable solutions, reusable IP, and long-term customer success.
