Key Responsibilities
This is a 10 hour per week contract. Working hours should ideally be distributed throughout the week to enable timely communication with families and mentors during UAE business hours.
- Coordinate the mentorship journey from mentor matching through session completion and follow up.
- Contact participating families by phone to introduce their assigned mentor, explain the next steps, confirm availability, and schedule mentorship sessions.
- Coordinate scheduling between mentors and families while managing any changes or rescheduling requests.
- Maintain accurate documentation of every interaction, including outreach attempts, scheduled sessions, completed sessions, cancellations, follow ups, and participant status.
- Keep program tracking sheets and operational records up to date to support reporting and impact measurement.
- Follow up proactively with families and mentors to maximize participation and minimize missed sessions.
- Manage rematching processes when mentor family pairings require adjustment.
- Collect structured feedback from both mentors and participating families after mentorship sessions, document key insights, identify opportunities for improvement, and ensure feedback is reflected in the program's reporting and continuous improvement efforts.
- Escalate risks or operational issues early, including communication challenges, disengagement, scheduling bottlenecks, or participant concerns.
- Deliver every interaction with professionalism, empathy, patience, and cultural awareness.
