Cookie Policy

Last updated: November 3, 2026

This Cookie Policy explains how Neol Ltd. (“Neol”, “we”, “us”) uses cookies and other tracking technologies (“Trackers”) when you visit www.neol.co (“the Website”).

It explains what these technologies are, why we use them, and how you can control them.

1. What are cookies and Trackers?

Cookies are small text files placed on your device when you visit a website. Other technologies like web beacons, local storage, and pixels also collect or store information. For simplicity, we refer to all of these as Trackers.

Some Trackers are essential for the Website to function. Others help us understand how you use the site (analytics), or enable services like chat and CRM integration (marketing).

2. Why we use cookies

We use both first-party (set by us) and third-party (set by others) cookies for the following purposes:

3. Cookies and Trackers we use

Below are examples of the cookies and trackers currently active on the Website. For the full and current list, refer to the cookie table linked at the bottom of this policy.

Essential (no consent required)

Name

Provider

Purpose

Expiry

Auth0 session ID

Auth0

User login & authentication

Session

Analytics (consent required)

Name

Provider

Purpose

Expiry

_ga

Google Analytics

Visitor identification

2 years

_gid

Google Analytics

Session analytics

24 hours

_clck

MS Clarity

User behavior & heatmaps

1 year

_clsk

MS Clarity

Session replay + funnel data

1 day

Marketing & CRM (consent required)

Name

Provider

Purpose

Expiry

hubspotutk

HubSpot

Identifies visitors over sessions

6 months

__hssc

HubSpot

Session cookie to track visits

30 min

__hstc

HubSpot

Visitor tracking

6 months

__hssrc

HubSpot

Determines if browser restarted

Session

We update this list regularly. Visit Cookie Table for the full set.

4. Managing your consent

When you first visit our site, you will see a cookie banner allowing you to:

Accept all cookies
Deny all non-essential cookies

You can change or withdraw your consent at any time by clicking “Cookie Settings” in the website footer.

If you block cookies via your browser settings, some parts of the site may not function properly.

5. How to manage cookies in your browser

You can manually control cookies through your browser:

6. Third-party services and data transfers

Some cookies are set by third parties who may process your data outside the UK or EEA. These include:

Google (Analytics, Fonts) – US/Ireland
Microsoft Clarity – US
HubSpot – US
Auth0 – US/EU
Framer (website hosting) – Netherlands (EU)

Where such data transfers occur, we rely on safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions under the UK GDPR.

7. Your data rights

Under the UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Withdraw consent at any time
Request deletion of your data
Object to processing for certain purposes
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at: info@neol.co

8. Updates to this Cookie Policy

We may update this policy from time to time. Changes will be published on this page with an updated date. Please check back regularly to stay informed.

9. Contact us

Neol Ltd.

C/O LAS Accountants LLP

No. 1 Royal Exchange

London, EC3V 3DG

Email: info@neol.co

Appendix: Full cookie table

A live table listing every cookie used, its category, provider, duration, and purpose is available below:

Cookie Name

Notes:

You may see additional cookies from embedded content or experiments.
All durations are based on standard behavior; custom logic (e.g. user logins) may extend or reset timers.
This table should be audited monthly or when new integrations are added.