Privacy Policy
Last updated: November 3, 2026
At Neol Ltd. (“Neol”, “we”, “our”, “us”), we take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we handle it—always in line with UK data protection laws.
1. Who we are and how to contact us
Neol Ltd
C/O Las Accountants LLP
No. 1 Royal Exchange
London, EC3V 3DG
Email: info@neol.co
Supervisory authority: Information Commissioner’s Office (ICO)
We are the data controller for any personal data we collect via www.neol.co (“Website”) and related services.
2. What data we collect and why
We collect personal data in the following ways:
Category
Examples
Why we collect it
Legal basis
Account & contact info
Name, email, password, company, job title, social media, photo
To create and manage your profile
Contract
Marketing & preferences
Newsletter opt-ins, form responses
To send relevant updates and improve engagement
Consent
Analytics data
IP address, device type, location (city-level), pages visited
To understand how users use the Website
Consent (via cookie banner)
Session data
Login state, CSRF tokens
To keep your session secure
Legitimate interest
Third-party embed interactions
Interactions with Calendars, Fonts, Video content
To enhance your experience
Consent / Legitimate interest
We do not collect or store payment data directly.
3. How we use and share your data
We only use your data for the purposes listed above. Where necessary, we use trusted third-party providers to help us operate the Website.
We use the following services:
Service
Purpose
Location
Notes
Auth0
Secure login & identity management
US/EU
Privacy Shield not valid; SCCs in place
Google Analytics
Website usage analysis
EU/US
Consent-based tracking
Microsoft Clarity
Heatmaps & session analytics
EU/US
Consent-based tracking
Framer
Website hosting & content management
Netherlands (EU)
Essential infrastructure
HubSpot
CRM, forms, marketing comms
EU/US
Consent-based for marketing
Airtable
Data collaboration & project tracking
US
Business operations
MongoDB Cloud
Backend data storage
Germany
Encrypted and secured
Make (Celonis)
Automation & integrations
US
Data flow managed securely
We only share your personal data with these partners under legally appropriate agreements (e.g. Standard Contractual Clauses where required).
4. International transfers
Some of our partners are based outside the UK or EEA (especially in the US). Where this happens, we ensure your rights are protected through legal safeguards such as:
Standard Contractual Clauses (SCCs)
Vendor-specific Data Processing Agreements (DPAs)
Encryption and strict access controls
You can request a copy of these safeguards by contacting info@neol.co.
5. How long we keep your data
We retain personal data only as long as necessary for the purpose it was collected:
Account data: as long as your profile is active
Marketing data: until you withdraw consent
Analytics data: up to 26 months (Google Analytics default)
Session data: during active use or short duration thereafter
After this, we delete or anonymize your data securely.
6. Your rights under UK GDPR
You have the right to:
Access your data
Correct inaccurate data
Delete your data (“right to be forgotten”)
Object to certain processing (e.g. direct marketing)
Withdraw consent at any time
Port your data to another provider
Complain to the ICO if you believe your data has been mishandled
To exercise any of these rights, email info@neol.co. We will respond within 30 days.
7. Cookies and tracking
We use cookies and similar technologies to:
Provide essential functionality (e.g. login)
Measure usage (Google Analytics, Clarity)
Manage marketing preferences (HubSpot)
Please see our Cookie Policy for full details, including how to manage or withdraw your consent.
8. Changes to this policy
We may update this policy from time to time to reflect changes in technology or law. When we do, we will update the “Effective Date” and notify you if changes are material.